Here are some questions you might ask and their answers:
1.How do I create an account?
To create an account, please click the "Register" button in the upper right corner of the website. Fill in the required information and submit, you will receive a confirmation email to activate your account.
2.How do I reset my password?
If you forget your password, please click the "Forgot your password?" link on the login page. Enter your registered email address and we will send you a link to reset your password.
3.How do I place an order?
Select the product you want to purchase, click "Add to Cart", and then go to the shopping cart page. Follow the prompts to fill in the shipping address and payment information, confirm the order to complete the purchase.
4.When will my order be shipped?
Normally, the order will be shipped within 3 business days after the payment is confirmed. You will receive a confirmation email with tracking information.
5.Can I change or cancel my order?
Once the order is confirmed and processed, we cannot guarantee that we can change or cancel the order. Please contact customer service as soon as possible for assistance.
6.Where can I check the status of my order?
You can check the status of your order in your account page. After logging in, click "My Orders" to view the details and status of all your orders.
7.How do I return or exchange an item?
Please refer to our Return and Refund Policy for detailed procedures and conditions. Generally, you need to submit a return request within 7 days of receiving the item.
8.How do I choose a shipping method?
At checkout, you will see the available shipping options. Select the shipping method that suits you and proceed to checkout.
9.How much does shipping cost?
Shipping costs depend on your shipping address and the shipping method you choose. Shipping costs will be displayed at checkout and you can view them before confirming your order.
10.What payment methods can I use?
We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express) and other popular electronic payment methods. The specific available options will be displayed at checkout.
11.How do I contact customer service?
You can contact us via:
Email: [email protected]
Email: [email protected]
12.Can I modify my account information?
Yes, you can log in to your account at any time and modify your personal information, address and payment information. Please find the corresponding options in your account settings.
13.Do you ship internationally?
We do not ship internationally.
