Thank you for purchasing our products. We hope you are satisfied with your purchase. If you are not satisfied with your order, here is our refund and return policy:
- Return conditions
Return period: You can apply for a return within 7 days of receiving the product.
Product condition: The returned product must be unused, intact, and retain the original packaging and tags. We cannot accept the return of used or damaged products.
______________________________________________________________________________________________ - Request a return
To request a return, please follow the steps below:
Contact customer service: Contact our customer service team via email at [email protected] and provide your order number and reason for return.
Obtain a return authorization: Our customer service team will respond to you within 2 business days with a return authorization (RMA) number and return address.
Ship the product back: Ship the product to our designated address along with the return authorization number.
______________________________________________________________________________________________ - Refund processing
Once we receive your return and confirm that the product is in a returnable condition, you will receive a refund.
Refunds will be processed via your original payment method and will typically be credited within 7 business days, although this may vary depending on your bank’s processing time.
______________________________________________________________________________________________ - Shipping Policy
Return Shipping: If you are returning a product due to a defect or incorrect shipment, we will cover the shipping costs. Otherwise, you will be responsible for the return shipping costs.
Exchange Policy: To exchange an item, please contact Customer Service directly and follow the return process above.
______________________________________________________________________________________________ - Contact Us
If you have any questions or require further information, please feel free to contact us at:
Email address: [email protected]
Thank you for choosing our store, and we hope to provide you with the best shopping experience!