SHIPPING INFORMATION

Welcome to the official website of CUPA PTY LTD! We are committed to providing customers with high-quality products and efficient delivery services. Whether you shop at GoStore or order through other channels, we hope you can enjoy a pleasant shopping experience. Please read the following shipping terms carefully to understand our policies.

1. Shipping service scope
CUPA PTY LTD provides delivery services throughout Australia, including cities, towns and remote areas. We guarantee that every order can be delivered on time.

2. Shipping partners
We work with reliable transportation companies to ensure that your order is delivered safely and quickly:

Australia Post: Suitable for standard delivery nationwide.

TNT Express: Can meet the needs of fast delivery services.

Fastway Couriers: Provide flexible delivery solutions, especially for small and medium-sized packages.

3. Processing time
All orders will be processed within 2 working days after confirmation. After processing, you will receive a confirmation email with order status and tracking information.

4. Shipping Options and Estimated Delivery Time
We offer the following shipping options for you to choose from:

Standard Shipping:

Estimated delivery time is 5 business days, depending on the destination.

Expedited Shipping:

Estimated delivery time is 2 business days. For orders that need to be delivered quickly.

5. Shipping Calculation
The shipping cost will be calculated based on the weight, volume and delivery address of the order and will be displayed at checkout.

6. Tracking Information
Once your goods are shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your package in real time on the website of the relevant shipping company.

7. Damaged or Lost Goods
If your package is damaged or lost during transportation, please contact our customer service team within 48 hours of receiving the package. We will assist you in claiming and processing.

Thank you for visiting CUPA PTY LTD and GoStore! We look forward to providing you with quality products and services.